Refund & Cancellation Policy

This policy explains the rules for refunds, cancellations, and plan changes for the MooreBuild platform. We want you to be confident in your subscription, so we've made our policies clear and transparent.

Subscription Cancellation

• You can cancel anytime. There are no cancellation fees or penalties.
• Cancellation takes effect at the end of your current billing cycle. You retain full access to the platform until then.
• To cancel, go to Settings → Billing → Manage Subscription and cancel through the Stripe portal, or contact support.
• Cancelled subscriptions do not auto-renew. You will not be charged again after cancellation.

Monthly Subscription Refunds

• Monthly fees are non-refundable once a billing cycle has started. You retain access until the end of that cycle.
• If you cancel mid-cycle, you are not charged for the next cycle, but the current cycle's payment is not prorated or refunded.
• If you were charged in error (e.g., double charge or charge after cancellation), contact us within 30 days for a full refund of the erroneous charge.

One-Time Setup Fees

• One-time setup fees (including Professional Setup Service) are non-refundable once work has begun.
• If you request a refund before setup work has started, you may receive a full refund of the setup fee.
• Setup work is considered "started" once our team has begun any configuration, data import, or customization for your account.

Plan Changes (Upgrades & Downgrades)

• Upgrading: The price difference is prorated and charged immediately. Your next billing cycle reflects the new plan's full price.
• Downgrading: The change takes effect at the next billing cycle. You keep your current plan's features until then — no refund is issued for the current cycle.
• You can change plans at any time through Settings → Billing.

Free Trial

• If a free trial is offered, no payment is required during the trial period.
• You must add a payment method before the trial ends to continue using the Service.
• If you cancel before the trial ends, you will not be charged.
• If you do not cancel before the trial ends, your subscription begins and the first monthly fee is charged.

Failed Payments

• If a recurring payment fails, Stripe will automatically retry the charge over several days.
• You will receive email notifications about failed payments.
• If payment remains unsuccessful after retry attempts, your account may be suspended until payment is resolved.
• Suspended accounts retain their data but lose access to the platform. Access is restored upon successful payment.
• Accounts suspended for more than 60 days due to non-payment may be permanently deleted.

How to Request a Refund

To request a refund for an erroneous charge, contact us at support@moorebuild.com with:

• Your account email and company name
• The charge date and amount
• The reason for the refund request

Refund requests are reviewed within 5 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear.

Chargebacks

We encourage you to contact us before initiating a chargeback. Chargebacks filed without first contacting support may result in immediate account suspension. We will work with you to resolve any billing dispute fairly.

Contact Us

Questions about refunds or cancellations? Email support@moorebuild.com.